If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us.
Please include the original invoice document and complete the right hand side of the form and send the whole form back. Do not separate the form. This is your returns ID and without this we cannot refund.
It can usually take up to 10 working days (ex weekends and bank holidays) for your return to be delivered back into our warehouse, depending on which postal service your choose to use eg Royal Mail.
We send you an email as soon as we've scanned it into our warehouse system & refunded it. We endeavor to process all returns within 24/48 hours of receipt but during peak seasonal periods and around Xmas & the New Year, this can take 3-4 days, we appreciate your patience in advance.
Any refund will automatically be issued to the card you used to place the original order. Typically, it can take one working day in the UK to clear, depending on your bank / card processor.
At Outdoor Look we are committed to offering the best service possible. With this in mind we offer all UK customers a FREE 'non tracked' standard return service for our products, If you would like to use our standard FREE 'non tracked' return service please click below to print out the returns label, cut and attach it securely to the parcel. This service does not apply for customers outside of the UK.
Please note the max weight should not exceed 3kg. Any return exceeding this limit will be rejected by Royal Mail.
Please ensure you obtain a certificate of 'proof of posting' receipt from your local postal office which will contain a tracking number. Please retain this receipt as proof of postage.
Please note this is a UK standard 'non tracked' service only and Free returns are not available outside the UK. For high value items, it is advisable that you send your items back via a tracked postal service and obtain a proof of posting receipt. This service is not covered on our standard FREE 'non tracked' return service.
Items which feature in our Clearance Sales are also NON-REFUNDABLE.