Trespass Toliman Shell Jacket

Thank you for your feedback, I have looked into your order and can see that we experienced some difficulties with our courier when changing your delivery address as requested. I'm afraid that when we requested the delivery address to be changed this was not updated by the couriers until we chased this again the following day. This is not something we do very regularly with them as the vast majority of our orders are delivered to the original delivery address within 24 hours, we have taken this up with our couriers and logged as a complaint as obviously this service is available and should of been processed. Sorry for any inconvenience caused by this error but we are confident that this will not happen again and was unfortunately a human error that was out of our control. Kind Regards.

Daryl

Thanks for the feedback, I understand your concern. The item was dispatched via Royal Mail, they should have posted a card through your door and alert you to collection point. I can only assume you have a relationship with the postman and he's done this before (left the parcel as some people prefer this). we'll track the parcel back to the relevant depot and take this up with Royal Mail. Thanks again very useful feedback, kind regards.

Ian